Online Order Return Policy

 

• First, email Anna at shopdishandlily@gmail.com to begin the return or exchange process. Let us know what's going on and whether you want to return the item(s) or begin an exchange. Please include your NAME and ORDER NUMBER in your email.
• Once you receive authorization to return, please ship your item(s) to Dish & Lily Statesboro, ATTN: RETURNS, 721 S. Main Street, Suite 5, Statesboro, GA 30458. We suggest using the US Post Office to ship your return. If you request a return label, the shipping cost will be deducted from your store credit. 
• Please include your invoice along with your items.
• If we shipped you the wrong item(s), we will of course pick up the cost of the return shipping.
• All return packages must be received within 14 days of the date we shipped your order, so be sure to contact us immediately if you need to do a return or exchange.
• Refunds can only be issued in the form of store credit.
• Shipping charges are non-refundable, except in cases where we have made a shipping error.

PLEASE NOTE: We are not responsible for any lost or damaged packages after they are handed off to mail carrier.

The following items are not eligible for exchange or store credit:

• All Jewelry Items
• Returns received after 14 days of the original order shipment date
• Returns received in damaged or worn condition
• Sale items